Contact Us

We're Here to Help

At Petapoise.com, we believe in providing excellent customer service and support. Our team is ready to assist you during our standard business hours.

Customer Support Hours

Monday - Friday: 9:00 AM - 5:00 PM (EST)

Saturday: 10:00 AM - 2:00 PM (EST)

Sunday: Closed

 

Email: support@petapoise.com

Response Time: Within 24-48 business hours

How to Reach Us

The fastest way to get support is through our email system. Please include:

• Your order number (if applicable)
• Clear description of your inquiry
• Any relevant details or screenshots

Support Guidelines

✓ All inquiries will be handled in the order received

✓ Response times may vary during high-volume periods

✓ Emergency requests are prioritized when possible

✓ Complex issues may require additional response time

Our Commitment

We strive to provide the best possible support experience. While we aim to respond to all inquiries as quickly as possible, please note that: